Payment is expected at the time of service. For your convenience, Westonka Animal Hospital takes CareCredit, and both locations accept all major credit cards, cash, checks and pet insurance plans.
Please understand that our appointment times are scheduled to allow us to take care of each individual patient's needs. Since appointment times at Westonka Animal Hospital and Lake Minnetonka Pet Wellness Center are in high demand, we require advance notice from our clients who are unable to keep their scheduled appointment.
In order to provide excellent service to our patients and our clients we maintain a NO SHOW / 24 Hour Cancellation Policy. We require that any appointment that is no longer needed or unable to be kept must be cancelled at least 24 hours in advance.
We certainly understand that illness or unforeseen circumstances do arise, and there will be no charge for the first missed or cancelled appointment. In the event of a second or multiple pet No Show or 24 Hour Cancellation, a credit card number will be needed to secure future appointments. If that appointment is missed then the card will be charged a fee equal to the office call charge that was missed.